Customer Service Level 2 / Client Care Technical Support - TigerText (santamonica, CA)
TITLE:
Customer Service Level 2 / Client Care Technical Support REPORTS TO:
SVP, Client Services THE COMPANY:
THE OPPORTUNITY:
The Customer Service Level 2/Client Care Technical Support is the communication liaison between TigerText, our clients and internal resources.
The position supports the Implementations Project Managers and Account Managers with technical implementations and business relationships with the goal of exceeding clients service expectations.
Specifically Establish subject matter expertise in TigerText products, services and underlying technology.
Have a full working knowledge of all internal systems, processes and procedures needed to support internal and external clients.
Fortify client relationships focused on 100 measureable client satisfaction.
Support Implementation Managers as they are doing integrations with LDAP and various APIs.
Maintain CRM database with up:
to:
date and accurate client account data.
Communicate and partner with technical and engineering teams for resolution to client issues.
Ensures project team adheres to Quality Philosophy, On Time, Right the First Time.
Conduct Client Care acceptance testing of product enhancements ensuring expertise and quality prior to deployment.
Participate in key client migration projects to new products and platforms as needed.
Act with passion and urgency, as the clients technical advocate within the company.
REQUIREMENTS/QUALIFICATIONS/PERSONAL ATTRIBUTES:
Experience:
2:
3
years of work experience in a technical customer service role within a client facing environment (startup experience a plus) Passion for excellent, world:
class Customer Service.
MUSThave strong knowledge of LDAP and website APIs.
Excellent written, verbal and interpersonal communication skills Possess a sense of humor and a desire to make work fun and enjoyable.
Comfortable working in a dynamic fast:
paced, e Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
Customer Service Level 2 / Client Care Technical Support REPORTS TO:
SVP, Client Services THE COMPANY:
THE OPPORTUNITY:
The Customer Service Level 2/Client Care Technical Support is the communication liaison between TigerText, our clients and internal resources.
The position supports the Implementations Project Managers and Account Managers with technical implementations and business relationships with the goal of exceeding clients service expectations.
Specifically Establish subject matter expertise in TigerText products, services and underlying technology.
Have a full working knowledge of all internal systems, processes and procedures needed to support internal and external clients.
Fortify client relationships focused on 100 measureable client satisfaction.
Support Implementation Managers as they are doing integrations with LDAP and various APIs.
Maintain CRM database with up:
to:
date and accurate client account data.
Communicate and partner with technical and engineering teams for resolution to client issues.
Ensures project team adheres to Quality Philosophy, On Time, Right the First Time.
Conduct Client Care acceptance testing of product enhancements ensuring expertise and quality prior to deployment.
Participate in key client migration projects to new products and platforms as needed.
Act with passion and urgency, as the clients technical advocate within the company.
REQUIREMENTS/QUALIFICATIONS/PERSONAL ATTRIBUTES:
Experience:
2:
3
years of work experience in a technical customer service role within a client facing environment (startup experience a plus) Passion for excellent, world:
class Customer Service.
MUSThave strong knowledge of LDAP and website APIs.
Excellent written, verbal and interpersonal communication skills Possess a sense of humor and a desire to make work fun and enjoyable.
Comfortable working in a dynamic fast:
paced, e Source:
.
Estimated Salary: $20 to $28 per hour based on qualifications.
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